Privacy Policy
Effective date: September 2, 2026
LOVEDROP LLC ("Lovedrop," "we," "us," or "our") operates the Lovedrop website at lovedroppints.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.
Information we collect
We may collect information you provide directly, including your name, email address, billing and shipping address, telephone number, payment and transaction details, account information, and the contents of messages you send us. Payment details are processed by our payment providers and are handled according to their privacy policies.
We also automatically receive information about how you use our website, such as your IP address, browser and device type, pages viewed, referring website, approximate location, and interactions with our site. We may collect this information through cookies, pixels, and similar technologies.
How we use information
We use personal information to provide and improve our products and services, process and fulfill orders, communicate with you, provide customer support, send transactional messages, personalize your experience, measure website and marketing performance, prevent fraud and misuse, maintain the security of our services, and comply with legal obligations.
Marketing communications
With your consent where required by law, we may send marketing emails or text messages about products, promotions, and updates. We may use Klaviyo and similar service providers to manage these communications and understand whether messages are opened or links are clicked. You can unsubscribe from marketing emails using the link in the message. You can opt out of text messages by following the instructions in the message, such as replying STOP. Opting out of marketing does not stop service-related communications.
SMS/Text messaging
When you opt in to receive text messages from Lovedrop, we collect your mobile phone number and your consent to be contacted by text, including messages sent by automatic telephone dialing systems. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. SMS opt-in and consent information is not shared with third parties for marketing. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive texts is not a condition of any purchase.
Cookies and analytics
We use cookies and similar technologies that are necessary for the website to function, remember preferences, understand traffic, measure performance, and support marketing or advertising. You can control cookies through your browser and, where available, our cookie preferences tool. Blocking some cookies may affect site functionality.
How we share information
We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, customer support providers, email and SMS marketing providers such as Klaviyo, analytics providers, and advertising partners. We may also share information when necessary to complete a transaction, protect our rights and users, comply with law, or as part of a business transfer. We do not sell personal information for money. Some sharing for advertising or analytics may be considered a sale or sharing under certain privacy laws. Notwithstanding anything to the contrary, we do not share or sell your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing purposes.
Shopify
Our store is hosted by Shopify, which provides the online commerce platform that allows us to sell products and services to you. Your information may be processed by Shopify in accordance with Shopify's privacy policy and the settings and services enabled on our store.
Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, and meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction or deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have rights to opt out of targeted advertising or certain sharing of personal information. To make a privacy request, contact us at hello@lovedroppints.com. We may need to verify your identity before completing a request. You may also have the right to appeal a decision about your request or contact your local privacy regulator.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date when changes are made.
Contact us
LOVEDROP LLC
32 Cambridge Street
Charlestown, MA 02129
Email: hello@lovedroppints.com